RETURNS & CANCELLATIONS POLICY
Return of Order
Brands Ville caters to an easy return policy if the customer is not completely satisfied with any products or items. Customers can notify us through email within 30 days of the receipt of the order or 90 days of order placement. The authorization can only make returns to the customer services centre.
In case of any issue with the purchased product, either customer has ordered the wrong product or does not want to use it; the Brands Ville facilitates the customers to return the product for a full refund. Please be noted that only the unopened and unused products must be returned, and the postage cost will be on the customer. Brands Ville will bear the returning postage cost only in case of a defective item or delivering the wrong order by mistake.
Note that the customer needs to place an order carefully in the case of fragrance as the return policy does not apply to perfumes and fragrances.
In case of order return, the customer must have;
Noted an order number or a copy of the delivery receipt
Return authorization obtained from the customer services centre
Mentioned reason for the return of the order
Before returning the parcel, make sure that it’s well packed and being sent through a registered postal service to avoid any damage in transit.