FAQs

How authentic is this product?

Topfashionstudio.com sells 100% genuine products; wrapped in the manufacturer’s original packaging until and unless stated explicitly in any product listings.

How can I check the status of my order?

Log in to your account and click the ‘status bar to check the status of your order. Afterward, you will receive a confirmation email on the successful receipt of your order.

It is important to note that your order will be dispatched within 2-5 working days, and soon after, a confirmation email will be sent to your given email address, in which you’ll be provided with the tracking id and link to track your parcel.

How to cancel my order?

If you want to cancel your order, please make a call to our customer services center (contact details are available on the website) within one hour of placing your order. You must provide your information (Name, order number, mode of payment, reason for cancellation, and the mode of refund) to our customer care team to properly execute the order cancellation.

How can I track my order?

Soon after confirmation of your order, you’ll receive an email where the tracking id and link for your order will be available. Click on the link, then log in and enter the tracking id in the required field. You’ll get the track of your parcel.

What would I have to do if I’m not satisfied with the received product?

If you feel unsatisfied or unhappy with the product you received, you must report to us, and you can send it back within 30 days of receipt. We’ll address the matter promptly and refund your money. The item must be returned unopened and unused, in its original condition.

How can I get the promotion code on the products?

To get the promotion code, you need to subscribe to our social media channels and emails. By doing that, you’ll be able to unlock amazing discounts, and you can also grab some gifts from the beauty brands of your own choice.

Is my information secure?

Yes! All the provided information during order placement is essential to execute your current or future orders. Your information is safe and secure and is only used to keep you updated on the latest offers at Topfashionstudio.com, as per our policies.